Privacy Policy

How we use your information

• Provide and operate the website and any account features.
• Respond to enquiries and provide customer support.
• Monitor performance, troubleshoot, and improve our services (including analytics).
• Maintain security, prevent fraud/abuse, and comply with legal obligations.

Sharing and disclosure

We may share personal information with trusted service providers that help us run the site (e.g., hosting, analytics, email/support tools). We require providers to handle information securely and only for our instructions. We may also disclose information where required or permitted by law, or to protect rights, safety, and security.

Overseas processing

Some providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure appropriate safeguards consistent with the Privacy Act 2020 (for example, contractual protections and security controls).

Security and retention

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is fully secure. We keep personal information only as long as needed for the purposes described above, unless a longer period is required or permitted by law, then we delete or de-identify it where appropriate.

Your rights (NZ Privacy Act 2020)

You may request access to, or correction of, personal information we hold about you. To make a request, contact us using the details below. We may need to verify your identity and may refuse requests in limited circumstances allowed by law.

If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner (OPC) in New Zealand.

Contact